[{"data":1,"prerenderedAt":216},["ShallowReactive",2],{"update-knowledge-base-insights":3},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"title":8,"description":9,"slug":10,"date":11,"dateDisplay":12,"image":13,"ogImage":13,"ogImageWidth":14,"ogImageHeight":15,"datePublished":16,"dateModified":17,"body":18,"_type":210,"_id":211,"_source":212,"_file":213,"_stem":214,"_extension":215},"\u002Fupdates\u002Fknowledge-base-insights","updates",false,"","Knowledge base insights","Introducing Knowledge Base Insights, a simple yet powerful way to monitor help article performance. Access by hitting G then R, your command palette ⌘+K or via the menu on the bottom left. We’ve built knowledge-base insights with context in mind, not just raw numbers. With this release, we’ve also fixed and optimized 23 items","knowledge-base-insights","2025-02-19","February 19, 2025","\u002Fuploads\u002F2025\u002F02\u002Fkb_insights.png",1540,658,"2025-02-19T14:28:43+00:00","2025-03-21T11:01:13+00:00",{"type":19,"children":20,"toc":207},"root",[21,40,69,74,87,160,168,173],{"type":22,"tag":23,"props":24,"children":28},"element","figure",{"className":25},[26,27],"wp-block-image","size-large",[29],{"type":22,"tag":30,"props":31,"children":39},"img",{"fetchPriority":32,"decoding":33,"width":34,"height":35,"src":36,"alt":7,"className":37},"high","async",1024,438,"\u002Fuploads\u002F2025\u002F02\u002Fkb_insights-1024x438.png",[38],"wp-image-275",[],{"type":22,"tag":41,"props":42,"children":43},"p",{},[44,47,53,55,60,62,67],{"type":45,"value":46},"text","Introducing Knowledge Base Insights, a simple yet powerful way to monitor help article performance. Access by hitting ",{"type":22,"tag":48,"props":49,"children":50},"code",{},[51],{"type":45,"value":52},"G",{"type":45,"value":54}," then ",{"type":22,"tag":48,"props":56,"children":57},{},[58],{"type":45,"value":59},"R",{"type":45,"value":61},", your command palette ",{"type":22,"tag":48,"props":63,"children":64},{},[65],{"type":45,"value":66},"⌘+K",{"type":45,"value":68}," or via the menu on the bottom left.",{"type":22,"tag":41,"props":70,"children":71},{},[72],{"type":45,"value":73},"We’ve built knowledge-base insights with context in mind, not just raw numbers.",{"type":22,"tag":23,"props":75,"children":79},{"className":76},[26,77,78],"size-full","u--borderimg",[80],{"type":22,"tag":30,"props":81,"children":86},{"decoding":33,"width":14,"height":82,"src":83,"alt":7,"className":84},906,"\u002Fuploads\u002F2025\u002F02\u002Ffernand-knowledge-base-insights-performance-articles.png",[85],"wp-image-279",[],{"type":22,"tag":88,"props":89,"children":92},"ul",{"className":90},[91],"wp-block-list",[93,112,128,144],{"type":22,"tag":94,"props":95,"children":96},"li",{},[97,103,107,109],{"type":22,"tag":98,"props":99,"children":100},"strong",{},[101],{"type":45,"value":102},"Unique visitors",{"type":22,"tag":104,"props":105,"children":106},"br",{},[],{"type":45,"value":108},"Track all unique visits coming to your knowledge base site",{"type":22,"tag":104,"props":110,"children":111},{},[],{"type":22,"tag":94,"props":113,"children":114},{},[115,120,123,125],{"type":22,"tag":98,"props":116,"children":117},{},[118],{"type":45,"value":119},"Article views",{"type":22,"tag":104,"props":121,"children":122},{},[],{"type":45,"value":124},"See how many articles are viewed by users on average, and which articles are viewed most\u002Fleast",{"type":22,"tag":104,"props":126,"children":127},{},[],{"type":22,"tag":94,"props":129,"children":130},{},[131,136,139,141],{"type":22,"tag":98,"props":132,"children":133},{},[134],{"type":45,"value":135},"Articles ratings",{"type":22,"tag":104,"props":137,"children":138},{},[],{"type":45,"value":140},"Monitor individual article ratings, and improve your content strategy",{"type":22,"tag":104,"props":142,"children":143},{},[],{"type":22,"tag":94,"props":145,"children":146},{},[147,152,155,157],{"type":22,"tag":98,"props":148,"children":149},{},[150],{"type":45,"value":151},"Search insights",{"type":22,"tag":104,"props":153,"children":154},{},[],{"type":45,"value":156},"Understand search volume, most searched and unmet search terms to fill knowledge gaps",{"type":22,"tag":104,"props":158,"children":159},{},[],{"type":22,"tag":161,"props":162,"children":167},"div",{"style":163,"ariaHidden":164,"className":165},"height:24px","true",[166],"wp-block-spacer",[],{"type":22,"tag":41,"props":169,"children":170},{},[171],{"type":45,"value":172},"With this release, we’ve also fixed and optimized 23 items",{"type":22,"tag":88,"props":174,"children":176},{"className":175},[91],[177,182,187,192,197,202],{"type":22,"tag":94,"props":178,"children":179},{},[180],{"type":45,"value":181},"Code blocks are now sent with syntax highlighting to all email clients ✨",{"type":22,"tag":94,"props":183,"children":184},{},[185],{"type":45,"value":186},"Better handling of shortcut tooltips for every action",{"type":22,"tag":94,"props":188,"children":189},{},[190],{"type":45,"value":191},"Fixing a bug with sending images in the chat widget",{"type":22,"tag":94,"props":193,"children":194},{},[195],{"type":45,"value":196},"Fixing an edge case with duplicate messages in the chat",{"type":22,"tag":94,"props":198,"children":199},{},[200],{"type":45,"value":201},"Fixing a few regressions with our Paddle integration",{"type":22,"tag":94,"props":203,"children":204},{},[205],{"type":45,"value":206},"18 minor bug fixes",{"title":7,"searchDepth":208,"depth":208,"links":209},2,[],"markdown","content:updates:knowledge-base-insights.md","content","updates\u002Fknowledge-base-insights.md","updates\u002Fknowledge-base-insights","md",1776422668859]