Knowledge base insights
Introducing Knowledge Base Insights, a simple yet powerful way to monitor help article performance. Access by hitting G then R, your command palette ⌘+K or via the menu on the bottom left.
We’ve built knowledge-base insights with context in mind, not just raw numbers.
- Unique visitors
Track all unique visits coming to your knowledge base site - Article views
See how many articles are viewed by users on average, and which articles are viewed most/least - Articles ratings
Monitor individual article ratings, and improve your content strategy - Search insights
Understand search volume, most searched and unmet search terms to fill knowledge gaps
With this release, we’ve also fixed and optimized 23 items
- Code blocks are now sent with syntax highlighting to all email clients ✨
- Better handling of shortcut tooltips for every action
- Fixing a bug with sending images in the chat widget
- Fixing an edge case with duplicate messages in the chat
- Fixing a few regressions with our Paddle integration
- 18 minor bug fixes