Updates

We’re thrilled to introduce the Fernand × Polar integration — now you can seamlessly connect your Polar account and access customer, payment, and product subscription data right inside Fernand.

What it does

• See payer status instantly
  Instantly verify if someone is an active customer, including paid plan tier, subscription details, and product purchase history — all directly in the conversation list and sidebar
  
• Prioritize support flow
  Tag or route conversations based on Polar metadata — like highlighting high-tier plan users or automatically labeling paying users
  
• Refund or cancel subscriptions natively
  Directly from the context of Fernand conversation thread with your customer. No need to jump between tabs to take action
  
• Automate with data
  Build custom inbox rules using Polar conditions. Trigger actions like auto-replies, specific agent assignments, tags, or even webhooks based on customer subscription status

How to connect

• Go to Settings → Integrations (or press G, then S in Fernand).
• Click Connect Polar
• Authorize via the Polar OAuth flow.
• Once approved, Fernand will begin syncing customer and subscription data automatically

This integration brings all your monetization insights into Fernand. No more tab switching, no more guesswork. If you use Polar to power your product, this one is for you. For more instructions and ideas on how to use this best, check out the guide on Polar’s documentation.

Additionally, we’ve also shipped several improvements

• New Tabs and Collapsible elements into our Custom Data UI Kit
• Ability to split conversations into two separate threads mid way
• Better ordering of issues and minor fixes for our Linear integration
• New AI filters in automation rules
• 32 minor bug and edge case fixes